Due to COVID restrictions and understaffed mail carriers, transit time may take longer than usual. A package may get stuck at certain postal locations for up to 2 weeks due to high volumes of shipments moving through the facility. We unfortunately can’t control how quickly an order arrives once it has left our warehouse.
- For orders shipping within the US: if you have not received your package within 3-4 weeks after it ships, please contact Customer Support.
- For orders shipping outside of the US: if you have not received your package within 6 weeks after it ships, please contact Customer Support.
If you receive tracking on an order but it has not been updated beyond the “pre-shipment” or “label created” stage within 2 weeks, please reach out to us so that we can look into it for you.
Please note that we are not responsible for packages lost due to an incorrect shipping address being provided with your order.
You have up to 60 days from the date of shipment to claim your package as lost in order to receive a refund for your missing item(s), or a reshipment if stock permits.