FAQ

Account

• How do I change my password?
• My order is not showing when I log into my account.
• Forgot my username or password.

Orders

• I didn't receive an order confirmation.
• I received a different item/color/size than what I ordered.
• My order arrived damaged.
• My order is being shipped to the wrong address.
• My order was cancelled due to suspected fraud.
• How to see my order history?

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Shipping

• My order is shipping to a country outside of the United States. Will I have to pay customs/import fees to receive my order?
• My tracking says my order was delivered, but I haven’t gotten it yet.
• My item was shipped, but still hasn’t shown up. Is it lost?
• How long will it take for my order to arrive, once it ships?
• When will I get tracking information?
• When will my order ship?

Returns & Exchanges

• How do I return/exchange an in-store purchase?
• How long do refunds take?
• Is there a shipping fee on exchanges?
• Is return shipping free?
• What is the exchange policy?
• What is the return policy?

Car related inquiries

• I have information on a location or listing for a car that Gas Monkey might be interested in.
• Can Gas Monkey help me find a car?
• I’m looking to buy a Gas Monkey car.
• Can Gas Monkey restore/work on my car?
• Will Gas Monkey buy my car?

Sweepstakes

• Sweepstakes #3 - Full sweepstakes rules

Other

• Where is Gas Monkey Garage?
• Did Gas Monkey Garage close?
• How do I watch the new Gas Monkey episodes?
• Do you offer garage tours?
• Can Gas Monkey Garage sponsor my team?
• Can I get my items autographed?

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Policies

• Shipping Policy
• Terms of Service
• Privacy Policy